Refund and Cancellation

1. Cancellation Policy

Standard Cancellation: Customers can cancel laundry services up to 4 hours before the scheduled pickup or drop-off at no charge.

Late Cancellation: Cancellations made within 4 hours of the scheduled service will incur a 20% cancellation fee based on the total service cost.

No-Show Policy: A no-show fee of 50% of the total service cost will apply if a customer fails to show up for a scheduled pickup or drop-off without prior notice.

3. Refund Policy

Eligibility for Refunds: Refunds are available for damaged garments, unsatisfactory cleaning, or missed services. Claims must be reported within 24 hours of receiving the service.

Order Cancellation Refunds: Refunds will be granted for cancellations made in accordance with our Cancellation Policy.

Refund Request Process: To request a refund, contact our customer service team at 1800-8900-893 or info@ezlaundry.org within 24 hours of service completion or cancellation. Please provide your order number, details of the issue, and any relevant photos.

4. Refund Processing

Verification: Refund requests will be reviewed and verified within 3 business days, with a response provided within 5 business days.

Refund Method: Approved refunds will be processed back to the original payment method. Please allow up to 7 business days for the refund to appear in your account.

5. Non-Refundable Items

Special Orders: Refund Refunds are not available for custom or special orders once the service has begun.

Promotional Services: Services purchased through promotions or discounts may have different refund terms. Please refer to the specific terms of the promotion for details.